Returns and exchanges

 

Our aim is that you are satisfied with everything you buy from Typisch Hollands. In the unlikely event that an article does not meet your expectations, or something went wrong with the delivery, please contact us immediately.
We are happy to help you and are always ready to solve the problem as quickly as possible!

  • DO NOT SEND A PACKAGE RETURN WITHOUT REGISTERING IT.

Return terms Typical Dutch.

What if I do not want the product?

It may happen that you have changed your mind after you have purchased a product through our website. You therefore have 14 calendar days after receiving the product to let us know without any reason that you have changed your mind and dissolve the purchase. This can be done by email, via the website or by telephone. Then return the product at your expense to the address that we have provided at the time of delivery, or return it to our store in Hoorn.

  • Always request the product in advance via the mail or you can easily arrange this yourself via the return system.
  • (via this system it works for yourself and us super easy and many times faster)

    Please note, when returning or returning, that:
  • you send or take along the original packaging and keep a shipping receipt from Post Nl or the carrier of your choice so that we can easily find your package if there are any questions about it.

  • the product is not damaged, or if it is a consumable product (such as syrup waffles)

  • gift packages are not returned.
  • send you (a copy of) the packing slip.

  • If these conditions are met and you return the entire order, you will receive back the amount that you have paid back to us for the product, including the shipping costs, within 14 days after you have informed us that you have dissolved the purchase.

  • We reserve the right to refuse a refund or exchange of products if the above conditions are not met.

  • Free shipping and return: When an order is purchased under the conditions "free shipping", and only part of the whole is kept by you, in the refund (possibly) shipping costs will be charged again. (You will not be charged for these costs if you keep the value of the total order € 49.90.

  • Returning items is always at your own expense and can be done with a carrier to your own choices. It is also possible to return the items to our store.

  • The refund always takes place in the same way as the way you have paid.

  • Typically Dutch reserves the right to charge returns € 4.95 for handling costs, for example when original packaging is missing or actions have to be taken to make the product resalable.

  • What if there is a problem with a product?

We pay a lot of attention to the quality of our products.

If you are not satisfied with one of our products because it does not work, can not be used properly, or because there is something wrong with the material it was made of, then you can let us know within two months after you solve the problem. have discovered.

It must be a product that you have purchased through our website.

If a product breaks down during use within a reasonable period of time, you should first contact Typically Dutch at all times.

We then look at what is within our reach (or maybe together with the manufacturer)

to come to a good solution.

Tackling yourself or repairing it yourself is not a good option.

In this case we can not mean anything for you.

 

 

 

 

 

 

 

 

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