Terms and Conditions

Terms and Conditions

Typical Dutch - www.hollandse-souvenirs.nl

With every use of the webshop, the Terms and Conditions of www.hollandse-souvenirs.nl are valid. By placing an order through our webshop, you agree to the content of this. This webshop is part of Typical Dutch.

Article 1. Definitions
These Terms and Conditions (hereinafter referred to as "Terms") are understood to mean:

1.1. Buyer
Any natural or legal person who contacts the webshop regarding the conclusion of an Agreement.

1.2. Agreement
Any agreement between the webshop and Buyer, any amendment thereto or addition thereto, as well as all legal acts in preparation and execution of that agreement.

1.3. Products
Souvenir articles related to Holland and Amsterdam

1.4. Services
The services provided by the webshop, whether or not relating to the products, including advice, assembly and service in the broadest sense of the word.

1.5. Orders)
Any order from Buyer to the webshop.
Orders are accepted only by the webshop, if placed via the webshop.

Article 2. General
2.1. By placing an order through the webshop, buyer will know that he agrees with the terms. The webshop reserves the right to change its Terms and Conditions after the expiration of its term.

2.2. The webshop ensures that the order is made after receipt of payment at the webshop. The ordered products are delivered to buyer, the shipping costs are at the expense of the buyer and the risk of shipment for the webshop.

2.3. The webshop is authorized to use third parties in the execution of the order.

2.4. The webshop is entitled to refuse access to the webshop without giving reasons.

Article 3. Offers / Agreements
3.1. All offers from the webshop are free of obligation, and the webshop expressly reserves the right to change prices, especially when required by (legal) regulations.

3.2. An agreement will only be made after the buyer has provided all the information requested by the webshop and has confirmed the order by e-mail to the buyer's e-mail address. Buyer must report any inaccuracies in the order confirmation immediately after receiving it to the webshop, failing which the order confirmation is deemed to accurately reflect the agreement.

3.3. The webshop is entitled to refuse orders or to impose special terms on delivery, unless expressly stated otherwise. If an order is not accepted, the webshop will share this within ten (10) business days after receipt of the order.

Article 4. Prices and payments
4.1. The listed prices for the products and services are in euros and include sales tax (VAT), unless expressly stated otherwise. The buyer's (purchase) price and additional costs for VAT and shipping costs are clearly stated in the order confirmation and invoice of the webshop.

4.2. All prices on the webshop are subject to printing and typing errors. No liability is accepted for the consequences of pressure and error errors.

4.3. Payment of an order expires by: iDEAL, Paypal, credit card or prepayment. Additional order (payment / order) conditions may be made to the order. Payment by bank or giro is valid as the date of payment, the date of crediting of the giro and bank account of the webshop.

4.4. The webshop reserves the right not to offer one or more of the above-mentioned payment options for a certain or indefinite period.

4.5. Buyer is entitled to cancel an order (until the period of dispatch) or to dissolve the agreement in accordance with the statutory provision regarding remote sales.

Article 5. Delivery / delivery period / delivery
5.1. Orders paid via iDEAL, Paypal and credit card and before 4:00 pm on working days posted on the webshop, will be sent within 24 hours, subject to availability. We are not responsible for delays at DPD, Post NL and, for example, Christmas press. Orders paid by bank or postgiro will be sent once the payment has been received by the webshop.

5.2. The delivery period specified by the webshop is only indicative. Exceeding the delivery period does not entitle the buyer to claim damages and the right to cancel the order. If the delivery time is exceeded, the buyer will be notified by e-mail, in writing or by telephone, of the expected delivery time, giving the webshop a maximum of 14 days to be allowed to perform. In accordance with the legal terms, the buyer at the webshop is entitled to cancel the agreement free of charge. Any payments will be refunded to buyer as soon as possible but within 14 days after notification.

5.3. The webshop sends the products with DPD or Post NL or unless the buyer has stated at the webshop during the checkout process to pick up the order. If buyer chooses to pick up the order, no shipping fee will be charged.

5.4. Typical Dutch not delivered in a mailbox.

5.5. The webshop sends all products to all countries.

Bulbs and alcoholic beverages are an exception.

5.6. If you have chosen a DPD Parcel Shop, the product will be returned automatically to the sender if it is not retrieved within 7 days.

Article 6. Delivery and risk

The webshop is in no way liable for misunderstandings, damages, delays or unforeseen orders and communications caused by the Internet or any other means of communication in the traffic between the webshop and the buyer. The colors of the products shown on the webshop may differ from the true colors of the product. The webshop takes the entire risk of shipment, but the cost of shipping will be borne by the buyer.

Article 7. Shipping
There is a fixed rate including VAT.

Article 8. Supplies and guarantees
8.1. The webshop guarantees that each product delivered to it meets the normal requirements of reliability and usability.

There can be no guarantee if the wear can be considered normal and further in the following cases:

• If changes have been made in or to the product, including repairs that have not been made with the webshop's permission;
• If the original purchase note can not be consulted, has been changed or made illegible;
• Damage caused by intentional gross negligence or negligent maintenance.

Article 9. Exchange / Return
9.1. If Buyer thinks that delivery does not conform to the agreement, Buyer has the option to replace this delivery upon return thereof with a new delivery, within fourteen (14) days after delivery of the order.

9.2. The item must be returned in original packaging and in original condition with a copy of the purchase note to the webshop. Once the product has been received in a good condition with a copy of the purchase receipt from the webshop, the purchase price of the product will be transferred to a buyer's account number.

9.3. The shipping costs for returning the product are at the expense of buyer.

9.4. The return form must be completed and sent. The form can be found under the heading contact.

Article 10. Defective incomplete shipments
The risk of loss or damage to items that are subject to the agreement is transferred to the buyer at the time the goods are offered to the specified address and received and received. In case of failure, buyer must report to the webshop immediately after receiving the products. The costs of return shipments in case of defects are at the expense of the webshop.

Article 11. Retention of title
The ownership of delivered products and / or services will only be transferred to buyer if buyer has fulfilled all that he owes to the webshop on the basis of any agreement. The risk of the products is already transferred to buyer at the time of delivery.

Article 12. Force majeure
12.1. Without prejudice to the remaining rights to the webshop, the webshop may, in case of force majeure, have the right to suspend the execution of the order at its own discretion or to dissolve the agreement without judicial intervention by the buyer in writing And without the webshop being held liable for any damages, unless in the circumstances it would be unacceptable to standards of reasonableness and fairness.

12.2. Force majeure means any defect which can not be attributed to, because it is not due to its fault and does not come under the law, legal act or traffic. Force majeure is understood to mean any of the webshop's wanting independent circumstance which prevents all or part of its obligations to buyer. Such conditions include strikes, fire, malfunctions, power failures, malfunctions in a (telecommunications) network or connection or used communication systems and / or at any time being unavailable from the webshop, non-timely delivery of suppliers or Other third parties involved and the absence of any government-authorized license.

Article 13. Miscellaneous
13.1. If the buyer at the webshop makes a written declaration of an address, the webshop is entitled to send all orders unless the buyer at the webshop makes a written statement of another address to which the order is to be sent.

13.2. If, for a short or longer period of time, the webshop permits deviations from these terms and conditions, this does not affect its right to demand direct and strict compliance with these terms and conditions. Buyer can never make any right due to the fact that the webshop applies these terms smoothly.

13.3. Should any of the terms of these terms or any other agreement with the webshop be in conflict with any applicable legal provision, the relevant provision will expire and will be replaced by a new lawful comparable to be determined by the webshop. Provision.

13.4. The webshop will only process the buyer's data in accordance with its privacy policy, which is contained in its Privacy Statement which is also included on the webshop. The webshop complies with applicable laws and regulations.

Article 14. Applicable law and competent court
14.1 All Dutch law applies to all rights, obligations, offers, orders and agreements to which these terms and conditions apply.

14.2. All disputes between parties will be submitted exclusively to the competent court.

Identity of the entrepreneur

Typical Dutch
Broad 35
1621 KA Hoorn

Phone number: 0229 270231
Chamber of Commerce: 5379 8996

Order Dutch souvenirs? Typical Dutch has Delft Blue , Clogs , Mills , Tulips , Women's T-Shirts , T-Shirts and of course s troop waffles . We deliver worldwide. Maybe you are looking for some smaller souvenirs ? Take a look at the Souvenirs , Magnets , Keychains , Coasters , Slides , or Benefits Bags . We also always deliver the following working day in Delft Blue Paper .

Customer service webshop:
0229 27231
Customer service from the webshop is available from Monday to Friday from 09:30 to 17:00.

Article 3 - Applicability

  1. These terms and conditions apply to any offer of the entrepreneur and to any contractual agreement reached between the entrepreneur and the consumer.
  2. Before the remote agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, before the agreement is concluded on a remote basis, it is indicated that the terms and conditions of the entrepreneur will be shown and sent free of charge at the request of the consumer as soon as possible.
  3. If the remote agreement is concluded electronically, by way of derogation from the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer A simple way can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the terms of the general terms and conditions will be notified electronically and that they will be sent free of charge electronically or otherwise by the consumer.
  4. In the event that, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs apply mutatis mutandis and, in the event of contradictory terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him Is.

Article 4 - The offer

  1. If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true and fair view of the products and / or services offered. Apparent mistakes or errors in the offer do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
    • The price including taxes;
    • The possible costs of delivery;
    • The manner in which the agreement will be established and what action is required for this purpose;
    • Whether or not it applies to the right of withdrawal;
    • The manner of payment, delivery or performance of the agreement;
    • The time limit for acceptance of the offer or the time limit for the price fixing;
    • The level of the distance communication rate if the cost of using the remote communication technology is calculated on a different basis from the base rate;
    • If the agreement is filed after the creation, how it is consulted for the consumer;
    • The manner in which the consumer can get informed of his unwanted actions for the conclusion of the agreement and the manner in which he can recover it before the agreement is concluded;
    • The possible languages in which, in addition to the Dutch, the agreement can be concluded;
    • The codes of conduct which the entrepreneur has undergone and the way in which the consumer can consult these codes of conduct by electronic means; and
    • The minimum duration of the remote agreement in the case of an agreement involving continuous or periodic delivery of products or services.

Article 5 - The agreement

  1. The agreement shall, subject to the provisions of paragraph 4, be reached at the time of acceptance by the consumer of the offer and compliance with the conditions attached thereto.
  2. If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the receipt of this acceptance is not confirmed, the consumer can terminate the agreement.
  3. If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to ensure the electronic data transfer and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety measures.
  4. The entrepreneur can, within legal frameworks, inform whether the consumer is able to meet his payment obligations, as well as all the facts and factors that are relevant for the accountability of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled to refuse an order or application or to impose special conditions on the execution.
  5. The business owner shall provide the consumer with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
    • A. The visiting address of the business owner's location where the consumer is entitled to complaints;
    • B. The conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
    • C. The information about existing post-purchase service and warranty services;
    • D. The information contained in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
    • e. The terms for termination of the agreement if the agreement is of a duration of more than one year or indefinite duration.
  6. If the entrepreneur has undertaken to provide a range of products or services, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal on delivery of products

  1. When purchasing products, the consumer has the opportunity to dissolve the agreement without giving reasons for 14 days. This period expires on the day after receipt of the product by or on behalf of the consumer.
  2. During this period, the consumer will carefully handle the product and the packaging. He will only extract or use the product to the extent that it is necessary to assess whether he wishes to maintain the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 - Costs in case of revocation

  1. If the consumer makes use of his right of withdrawal, the reimbursement costs will be at the highest.
  2. If the consumer has paid an amount, the entrepreneur will repay this amount as soon as possible, but no later than 30 days after the return or revocation.

Article 8 - Exclusion of right of withdrawal

  1. If the consumer does not have a right of withdrawal, this entrepreneur may only exclude the specified entrepreneur from this clearly stated in the offer, at least in time for the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
    • A. Made by the entrepreneur in accordance with the specifications of the consumer;
    • B. Which are clearly personal in nature;
    • C. Which by their nature can not be returned;
    • D. Who can spoil or age quickly;
    • e. Whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence;
    • F. For newspapers and magazines
    • G. For audio and video recordings and computer software that the consumer has broken the seal.
  3. Exclusion of the right of withdrawal is only possible for services:
    • A. To provide accommodation, transport, restaurant or leisure activities on a particular date or during a specified period;
    • B. Whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
    • C. Regarding bets and lotteries.

Article 9 - The price

  1. During the period of validity of the offer, the prices of the products and / or services offered will not be increased, subject to price changes due to changes in VAT rates.
  2. By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur is not affected by variable prices. This range of fluctuations and the fact that any prices quoted are target prices are stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stated this and:
    • A. These are due to statutory regulations or provisions; or
    • B. The consumer has the power to terminate the agreement by the date of the price increase.
  5. The prices mentioned in the offer of products or services include VAT.

Article 10 - Conformity and Warranty

  1. The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations.
  2. An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer may incur in the performance of the obligations of the entrepreneur against the entrepreneur under the law and / Or the remote agreement.

Article 11 - Delivery and execution

  1. The entrepreneur shall take the utmost care when receiving and carrying out orders for products and assessing applications for services.
  2. The place of delivery is the address that the consumer has notified to the company.
  3. With due regard to what is stated in article 4 of these terms and conditions, the company will carry out accepted orders at an accelerated rate, but not later than 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order can not be executed, or only partially, the consumer will receive a message within one month after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost and the right to any damages.
  4. In case of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but not later than 30 days after dissolution.
  5. If delivery of a ordered product proves impossible, the entrepreneur will make an effort to make a replacement article available. Delivery will be reported in a clear and comprehensible manner that a replacement article is delivered. For replacement items right of withdrawal can not be excluded. The cost of return shipping is at the expense of the entrepreneur.
  6. The risk of damage and / or loss of products is based on the moment of delivery to the consumer by the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration transactions

  1. The consumer may at any time terminate an agreement that has been entered indefinitely in accordance with agreed notice of termination and a notice period of no more than one month.
  2. A fixed-term agreement has a term of up to two years. If it has been agreed that, in the event of consumer silence, the agreement will be renewed at a distance, the agreement will be continued as an indefinite agreement and the notice period will be a maximum of one month after continuation of the agreement.

Article 13 - Payment

  1. Insofar as not agreed later, the amounts owed by the consumer must be paid within 14 days of delivery of the goods or in the event of an agreement to provide a service within 14 days of the issue of this agreement on documents.
  2. When selling products to consumers, in general terms, advance payment of more than 50% may never be exceeded. When prepayment is made, the consumer can not make any right regarding the execution of the order or service (s) concerned before the prepaid payment has taken place.
  3. The consumer is obliged to notify the entrepreneur without delay of any incorrect or stated payment information.
  4. In case of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs announced to the consumer, subject to legal restrictions.

Article 14 - Complaints

  1. The entrepreneur has a well-known complaints procedure and deals with the complaint in accordance with this complaint procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly, after the consumer has identified the defects.
  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more comprehensive response.
  4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of Typisch-Hollands- souvenirs.nl
    The complaint will then be sent to the person concerned as well as to the web shop owner.

Article 15 - Disputes

  1. Contracts between the entrepreneur and the consumer covered by these terms and conditions apply exclusively to Dutch law.
  2. Disputes between the consumer and the entrepreneur regarding the establishment or execution of agreements relating to the products or services provided or provided by this entrepreneur may be submitted to the Dutch legislature, both by the consumer and the entrepreneur, in accordance with the provisions below. .
  3. A dispute will only be considered by the Disputes Committee if the consumer has submitted his complaint to the entrepreneur within a reasonable period of time.
  4. No later than three months after the dispute arises, the dispute must be lodged with the Disputes Committee in writing.
  5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound to this choice. If the entrepreneur wishes to do so, the consumer must, in writing, either within five weeks after a written request made by the entrepreneur, decide whether he or she wishes to be treated by the competent court. Should the entrepreneur not take the consumer's choice within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
  6. The Disputes Committee makes a ruling under the conditions as set out in the Disputes Committee's Rules of Procedure. The decisions of the Disputes Committee are made by binding advice.
  7. The Disputes Committee will not deal with a dispute or terminate the proceedings if the entrepreneur has received a surseance of payment, has fallen into bankruptcy or has actually terminated its business before a dispute has been dealt with by the committee at the meeting and a final settlement Has been pointed out.

Typical Dutch Gifts and Souvenirs , located at Breed 35 in the characteristic VOC city of Hoorn, offers a freaky assortment of traditional and modern Dutch souvenirs , Amsterdam gifts and Delft Blue gifts. Our physical and online collection is very diverse and varies from the classic Dutch T-shirts, Amsterdam T-shirts , Amsterdam and Holland caps Amsterdam caps , to modern Robin Ruth branded bags . Traditional Typical Dutch delicacies like   Old-fashioned (nostalgic) candy, cookies, straw waffles ,   Typical Dutch is also the address for Holland gift packages and Holland business gifts. All souvenir gifts can be shipped during your ordering process to another delivery address such as friends, family members, or business relationships, anywhere. Do you have any questions or concerns, please call 0229 270 231

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