Terms and Conditions

Terms and Conditions

Typical Dutch - www.hollandse-souvenirs.nl

The General Terms and Conditions of www.hollandse-souvenirs.nl are valid for every use of the webshop. By placing an order through our webshop, you declare that you agree with its contents. This webshop is part of Typical Dutch.


Article 1. Definitions
In these General Terms and Conditions (hereinafter: Conditions):

1.1. Copper
Any natural person or legal entity that comes into contact with the webshop about the conclusion of an Agreement.

1.2. Agreement
Every agreement that is made between the webshop and the Buyer, any change thereto or addition thereto, as well as all legal acts in preparation and in execution of that agreement.

1.3. Products
Souvenir articles relating to Holland and Amsterdam

1.4. Services
The services to be provided by the web shop, whether or not related to the products, including advice, assembly and service in the broadest sense of the word.

1.5. Orders)
Every order from the Buyer to the webshop.
Orders are only accepted by the webshop, if they are placed via the webshop.


Article 2. General
2.1. By placing an order via the webshop, buyer indicates that he agrees with the conditions. The webshop has the right to change its Terms and Conditions and their content after expiry of the term.

2.2. The webshop ensures that the order is executed after receipt of payment to the webshop. The ordered products are delivered to the buyer, the shipping costs being the responsibility of the buyer and the risk of shipping for the webshop.

2.3. The webshop is authorized to use third parties for the execution of the order.

2.4. The webshop is entitled to refuse the buyer access to the webshop without stating reasons.


Article 3. Offers / agreements
3.1. All offers of the webshop are free of obligation and the webshop explicitly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations.

3.2. An agreement is only concluded after the buyer has provided all the information requested by the webshop and the webshop has confirmed the order by means of an e-mail to the e-mail address specified by the buyer. The Buyer must report any inaccuracies in the order confirmation to the webshop immediately upon receipt, failing which the order confirmation will be deemed to correctly reflect the agreement.

3.3. The webshop is entitled to refuse orders motivated or to attach special conditions to the delivery, unless expressly provided otherwise. If an order is not accepted, the webshop will inform you within ten (10) working days after receipt of the order.


Article 4. Prices and payments
4.1. The prices stated for the products and services are in euros and include sales tax (VAT), unless expressly stated otherwise. The (purchase) price due by the buyer and additional costs for VAT and shipping costs are clearly stated in the order confirmation and invoice of the webshop.

4.2. All prices on the webshop are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.

4.3. Payment of an order is done through: iDEAL, Paypal, credit card or prepayment. Further (payment / order) conditions can be set for the order. In case of payment by bank or giro the date of payment is the date of crediting the giro or bank account of the webshop.

4.4. The webshop reserves the right not to offer one or more of the aforementioned payment options, for a definite or indefinite period.

4.5. The Buyer is entitled to cancel an order (up to the period of dispatch) or to dissolve the agreement in accordance with the statutory provision regarding distance selling.


Article 5. Delivery / delivery period / delivery
5.1. Orders paid via iDEAL, Paypal and credit card and placed before 16.00 on weekdays on the webshop, are sent within 24 hours, if available. We are not responsible for delays at DPD, Post NL and due to, for example, Christmas rush. Orders paid via bank or postgiro are sent as soon as payment has been received by the webshop.

5.2. The delivery period stated by the webshop is only indicative. Exceeding the delivery period does not give buyer the right to compensation or the right to cancel the order. If the delivery time is exceeded, the buyer will be informed by e-mail, in writing or by telephone about the expected delivery time, whereby the webshop must be given a maximum period of 14 days to still perform. In accordance with the legal conditions, the buyer has the right to cancel the contract free of charge. In that case, any payments will be refunded to the buyer as soon as possible, but within a maximum of 14 days after notification.

5.3. The webshop sends the products with DPD or Post NL or unless the buyer has indicated to pick up the order during the checkout process on the webshop. If the buyer chooses to pick up the order, no shipping costs will be charged.

5.4. Typically Dutch do not deliver in a mailbox.

5.5. The webshop sent to all products all countries.

Flower bulbs and alcoholic beverages are an exception.

5.6. If you have chosen a DHL Parcel Shop, if the product is not collected within 7 days, the product will automatically be returned to the sender.

5.7 If a package reaches a foreign pickup point and is not claimed, the package will be returned (at the expense of Typically Dutch) and the value of the contents of the package will be refunded to you. This always with the same means as with which the purchase was made.


Article 6. Delivery and risk

The webshop is in no way liable for misunderstandings, damage, delays or unclear appearance of orders and communications as a result of the Internet or any other means of communication in the traffic between the webshop and buyer. The colors of the products displayed on the webshop may differ from the real colors of the product. The webshop takes the full risk of shipping, however the shipping costs are always borne by the buyer (even if something is returned when it is not picked up (or a wrong address)


Article 7. Shipping costs
There is a fixed rate including VAT.


Article 8. Deliveries and guarantees
8.1. The webshop guarantees that every product delivered by it meets the normal requirements of soundness and usability.

There can be no guarantee if the wear can be considered normal and further in the following cases:

• if changes have been made in or to the product, including repairs that have not been made with the permission of the webshop;
• if the original purchase invoice can not be submitted, changed or made illegible;
• if damage is caused by intent, gross negligence or negligent maintenance.


Article 9. Exchange / return
9.1. If the buyer believes that the delivery does not comply with the agreement, the buyer has the choice to replace this delivery with a new delivery upon return thereof, within fourteen (14) days after delivery of the order.

9.2. The article must be returned to the webshop in the original packaging and in its original state with a copy of the purchase invoice. As soon as the product is received in good condition with a copy purchase invoice by the webshop, the purchase price of the product is transferred to an account number specified by the buyer.

9.3. The shipping costs for returning the product are at the buyer's expense.

9.4. The return form must be completed and sent with you. The form can be found under the heading contact.


Article 10. Defective incomplete shipments
The risk of loss or damage to items that are the subject of the agreement will pass to the buyer at the time the goods are presented for receipt and received at the specified address. In the event of the discovery of a defect, the buyer must report this to the webshop immediately upon receipt of the products. The costs of return shipments in the event of a defect are at the expense of the webshop.


Article 11. Retention of title
The ownership of the delivered products and / or services will only pass to the buyer if the buyer has paid all that he owes to the shop on the basis of any agreement. The risk with regard to the products already transfers to the buyer at the moment of delivery.


Article 12. Force majeure
12.1. Without prejudice to the other rights accruing to the webshop, in the event of force majeure the webshop has the right, at its own discretion, to suspend the execution of the order, or to dissolve the agreement without judicial intervention, such as this by informing the buyer in writing. and without the webshop being obliged to pay any compensation, unless in the given circumstances by standards of reasonableness and fairness would be unacceptable.

12.2. Force majeure means any shortcoming which can not be attributed to, because it is not due to her fault and not under the law, legal act or generally accepted for its account. Force majeure means any circumstance that is independent of the webshop, which means that the fulfillment of its obligations towards the buyer is prevented in whole or in part. These circumstances include strikes, fire, business failures, power failures, disruptions in a (telecommunications) network or connection or used communication systems and / or the unavailability of the web shop at any time, non-delivery or late delivery by suppliers or other third parties engaged and the absence of any permit to be obtained through the government.


Article 13. Miscellaneous
13.1. If the buyer gives an address in writing to the web shop, the webshop is entitled to send all orders to that address, unless the buyer gives written notice of a different address to which the order should be sent.

13.2. If during the short or longer period of time the website authorizes deviations from these conditions, whether or not tacitly, this shall not affect its right to demand immediate and strict compliance with these conditions. Buyer can never assert any right on the grounds that the webshop applies these conditions smoothly.

13.3. If one or more of the provisions of these terms and conditions or any other agreement with the web shop should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a new legally permissible comparable by the webshop. provision.

13.4. The webshop will only process the data of the buyer in accordance with its privacy policy which is included in its Privacy Statement which is also included on the webshop. The webshop observes the applicable laws and regulations.


Article 14. Applicable law and competent court
14.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as these conditions, are exclusively governed by Dutch law.

14.2. All disputes between parties will only be submitted to the competent court.

Identity of the entrepreneur

Typical Dutch
the Cirantine 27A
1689 AN Zwaag

Order Dutch souvenirs ? Typical Dutch has Delftware , Clogs , Windmills , Tulips , Ladies bags , T-shirts and of course s troop waffles . We deliver worldwide. Maybe you are looking for some smaller souvenirs ? Take a look at the categories Souvenirs , Magnets , Key rings , Coasters , Shot glasses , or the discount bags nuggets . We also always deliver these always packed in Delft Blue paper the next working day .


Customer service web store:
0229 745390
The customer service of the webshop is available from Monday to Friday from 10.00 to 16.00.

Article 3 - Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that is realized between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
  3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that the consumer can a simple way can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that at the request of the consumer they will be sent free of charge by electronic means or otherwise.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to him. is.

Article 4 - The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and / or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
    • the price including taxes;
    • the possible costs of delivery;
    • the way in which the contract will be concluded and which actions are necessary for this;
    • whether or not the right of withdrawal applies;
    • the method of payment, delivery or execution of the agreement;
    • the period for accepting the offer or the period for adhering to the price;
    • the level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
    • if the agreement is archived after the conclusion, how it can be consulted by the consumer;
    • the manner in which the consumer can get informed of the actions he does not wish to take before concluding the contract, as well as the way in which he can rectify these before the contract is concluded;
    • the possible languages in which, in addition to Dutch, the agreement can be concluded;
    • the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
    • the minimum duration of the distance contract in case of an agreement that extends to the continuous or periodic delivery of products or services.

Article 5 - The contract

  1. The agreement is, subject to the provisions of paragraph 4, concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
  3. If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
  4. The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
  5. With the product or service the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
    • a. the visiting address of the business location of the trader where the consumer can go with complaints;
    • b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    • c. the information about existing service after purchase and guarantees;
    • d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
    • e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
  6. If the entrepreneur has committed himself to supplying a series of products or services, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal upon delivery of products

  1. When purchasing products, the consumer has the option to terminate the contract without giving any reason within 14 days. This period starts on the day after receipt of the product by or on behalf of the consumer.
  2. During this period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 - Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, the costs of returning the goods are at the most.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 30 days after the return or cancellation.

Article 8 - Exclusion of right of withdrawal

  1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
  2. Exclusion of the right of withdrawal is only possible for products:
    • a. that have been created by the entrepreneur in accordance with the specifications of the consumer;
    • b. that are clearly personal in nature;
    • c. which can not be returned due to their nature;
    • d. that can spoil or age quickly;
    • e. the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
    • f. for loose newspapers and magazines;
    • g. for audio and video recordings and computer software of which the consumer has broken the seal.
  3. Exclusion of the right of withdrawal is only possible for services:
    • a. regarding accommodation, transport, restaurant or leisure activities to be performed on a certain date or during a certain period;
    • b. the delivery of which commenced with the express consent of the consumer before the reflection period has expired;
    • c. regarding betting and lotteries.

Article 9 - The price

  1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any listed prices are target prices are mentioned in the offer.
  3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
    • a. they are the result of statutory regulations or stipulations; or
    • b. the consumer has the authority to cancel the agreement by the day on which the price increase takes effect.
  5. The prices mentioned in the range of products or services include VAT.

Article 10 - Conformity and Guarantee

  1. The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. / or government regulations.
  2. An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can enforce against the entrepreneur in respect of a shortcoming in the fulfillment of the obligations of the entrepreneur by virtue of the law and / or or the distance contract.

Article 11 - Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the company.
  3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification no later than one month after placing the order. In that case, the consumer has the right to terminate the contract without penalty and the right to any compensation.
  4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.
  5. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.
  6. The risk of damage and / or loss of products rests until the moment of delivery to the consumer at the entrepreneur, unless expressly agreed otherwise.

Article 12 - Duration transactions

  1. The consumer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
  2. A contract that has been entered into for a definite period has a maximum term of two years. If it has been agreed that the distance contract will be extended if the consumer is silent, the agreement will be continued as a contract for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

Article 13 - Payment

  1. Insofar as not later agreed, the amounts due by the consumer must be paid within fourteen days after delivery of the good or in case of an agreement to provide a service, within 14 days after issuance of the documents relating to this agreement.
  2. When selling products to consumers, a prepayment of more than 50% can never be stipulated in general terms and conditions. If payment in advance is stipulated, the consumer can not assert any rights regarding the execution of the order or service (s), before the stipulated advance payment has taken place.
  3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
  4. In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.

Article 14 - Complaints procedure

  1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
  4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaints form on the consumer page of the website of Typisch-Hollands- souvenirs.nl
    The complaint is then sent to both the person concerned and the web shop owner.

Article 15 - Disputes

  1. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.
  2. Disputes between the consumer and the entrepreneur about the conclusion or performance of agreements with regard to products and services to be delivered or delivered by this entrepreneur, subject to the provisions below, can be submitted by both the consumer and the entrepreneur to the Dutch legislator. .
  3. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
  4. The dispute must be submitted in writing to the Disputes Committee no later than three months after the dispute has arisen.
  5. When the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer will have to make a written statement within five weeks after a request made by the entrepreneur in writing, whether he wishes to do so or whether the dispute should be handled by the competent court. If the entrepreneur does not hear the choice of the consumer within the period of five weeks, then the entrepreneur is entitled to submit the dispute to the competent court.
  6. The Disputes Committee decides under the conditions as set out in the rules of the Disputes Committee. The decisions of the Disputes Committee are made by way of binding advice.
  7. The Disputes Committee will not deal with a dispute or will discontinue the proceedings if the Entrepreneur is granted a moratorium, has become bankrupt or has actually terminated his business activities, before a dispute has been dealt with by the Committee at the hearing and a final ruling has been pointed out.


Typical Dutch Gifts and Souvenirs , offers an amazing assortment of traditional and modern Dutch Souvenirs , Amsterdam Gifts and Delft Blue gifts. Our physical and online collection is very diverse and varies from classic Dutch T-shirts, Amsterdam T-shirts , Amsterdam and Holland caps Amsterdam hats , to modern bags by the brand Robin Ruth . Traditional Typical Dutch delicacies such as   old-fashioned (nostalgic) sweets, cookies, syrup waffles ,   Typically Dutch is also the address for Holland gift packages and Holland promotional gifts All souvenirs gifts can be sent during your ordering process to another delivery address such as friends, relatives, or business relations, wherever they are.

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